These Terms govern your use of Wihemi Travel, the accounting and back-office software available at wihemi.com and app.wihemi.com. Wihemi Travel is a product of Neat Ledger ("we", "us"). By using the platform, or by signing an order that references these Terms, you agree to them.
Wihemi Travel is software, not a service engagement. Purchasing a subscription does not engage Neat Ledger to provide accounting, bookkeeping, tax, audit, or advisory services. Those services, if you ever want them, are contracted separately and governed by a separate agreement.
1. Definitions
- Platform means the Wihemi Travel application and website.
- Customer means the company that subscribes. You means the Customer and its authorised users.
- Customer Data means everything you enter into or generate in the Platform: bookings, payments, supplier costs, commissions, contacts, notes, and the audit log of your activity.
2. Your account
Accounts are created by invitation. You are responsible for the accuracy of your account information, for keeping credentials confidential, and for everything done under your users' accounts. Tell us immediately if you suspect unauthorised access.
The Platform supports two-factor authentication, and a Customer's owner may require it for all users. We recommend it. We are not liable for losses arising from credentials you failed to protect.
3. Your right to use the Platform
While your subscription is active and you comply with these Terms, we grant you a non-exclusive, non-transferable right to access and use the Platform for your own business purposes.
You may not: resell, sublicense, or provide the Platform as a service to third parties; copy, modify, translate, or create derivative works of it; reverse engineer or attempt to derive its source code; remove proprietary notices; use it to build a competing product; or circumvent any access control, rate limit, or usage restriction.
4. Customer Data belongs to you
You own your Customer Data. We claim no ownership of it. You grant us only the limited right to host, process, transmit, back up, and display it as necessary to operate the Platform and to provide support you request.
We do not sell Customer Data, do not share it with other customers, and do not use it to train machine learning models or to market to anyone. Each Customer's data is isolated at the database level.
You are responsible for the Customer Data you enter: that you have the right to hold it, that it is accurate, and that your use of the Platform complies with the laws that apply to you, including data protection and record-keeping laws.
5. We do not handle money
The Platform records financial transactions. It does not process payments, hold funds, transfer money, or act as a payment processor, money transmitter, or escrow agent. Payments to and from your clients and suppliers happen outside the Platform, through your own banks and payment providers.
We do not store full payment card numbers or bank account credentials.
6. Not accounting, tax, or legal advice
The Platform performs calculations from the data you enter: commissions, margins, balances, and totals. Those outputs are only as correct as your inputs and your configuration, including the commission rates and exchange rates you set.
Nothing produced by the Platform is accounting, tax, audit, or legal advice, and it is not a substitute for a qualified professional. You remain responsible for your books, your filings, and for reviewing the figures before you rely on them. We recommend you keep your accountant.
7. Acceptable use
You will not use the Platform to break the law, infringe anyone's rights, store malicious code, attempt to gain unauthorised access to any system, interfere with other customers' use, or conduct security testing without our prior written permission.
8. Availability and support
We work to keep the Platform available and will use commercially reasonable efforts to do so. We do not currently offer a contractual uptime guarantee. We may perform maintenance, and where it is planned we will give reasonable notice.
Support is provided by email at will.h@neatledger.co during California business hours.
9. Fees, Billing, and Renewals
The Platform is not free. Fees are set out in the order or quotation agreed with you.
9.1. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan selected, and are non-refundable except as expressly provided in these Terms.
9.2. Subscriptions renew automatically at the end of each billing period unless cancelled prior to the renewal date. You may cancel at any time through your account settings or by written notice to will.h@neatledger.co.
9.3. Upon cancellation, you will retain access to the Platform through the end of your current paid billing period. No prorated refunds or credits will be issued for partial billing periods, unused time, or unused features.
9.4. Fees exclude taxes, which you are responsible for, other than taxes on our income.
10. Refund Policy
10.1. All fees are non-refundable. Cancellation stops future billing; it does not entitle you to a refund of fees already paid.
10.2. We may, at our sole discretion, issue refunds or credits in exceptional circumstances. Any such accommodation does not waive this policy or create an obligation to provide similar accommodations in the future.
11. Professional Services
11.1. Fees for professional services, including the Financial Visibility Audit, are non-refundable once work has commenced. Amounts credited toward setup or subscription fees have no cash value and are non-transferable.
12. Price Changes
12.1. We may modify subscription pricing with at least sixty (60) days' written notice. Price changes take effect at your next renewal. If you do not accept a price change, you may decline to renew before it takes effect. Customers with a written fixed-price commitment retain their committed rate for the duration stated in that commitment.
13. Suspension and termination
You may terminate at the end of your subscription term by giving us notice. We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within thirty days of written notice, or immediately where the breach involves unlawful use, security risk, or non-payment beyond thirty days.
On termination, you may export your Customer Data for thirty days. After that we delete it, subject to residual copies persisting in backups for a limited period before being overwritten. Tell us before the thirty days expire if you need longer.
14. Confidentiality
Each of us may learn confidential information about the other. Each will protect the other's confidential information with at least reasonable care, use it only to perform under these Terms, and disclose it only to those who need it and are bound to protect it. This does not apply to information that is public through no fault of the recipient, independently developed, or required to be disclosed by law, provided the disclosing party is given notice where lawful.
15. Our intellectual property
We own the Platform, its software, design, documentation, and trademarks, and all rights not expressly granted to you are reserved. Feedback you give us about the Platform may be used freely, without obligation or attribution.
16. Third-party services
The Platform depends on third-party services for hosting, email, error monitoring, and exchange rates. Those services are governed by their own terms. We are not responsible for their acts or omissions, though we will choose them with care.
17. Warranty disclaimer
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL MEET YOUR REQUIREMENTS.
18. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY.
EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits do not apply to your payment obligations, to either party's breach of confidentiality, or to liability that cannot be limited by law.
19. Indemnity
You will defend and indemnify us against claims arising from your Customer Data, your use of the Platform in breach of these Terms, or your violation of law or of a third party's rights. We will defend and indemnify you against third-party claims that the Platform infringes their intellectual property rights, provided you notify us promptly and let us control the defence.
20. Changes to these Terms
We may update these Terms. If a change is material, we will notify active customers by email at least thirty days before it takes effect, and it will apply from your next renewal. Continuing to use the Platform after that means you accept the change.
21. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The state and federal courts located in Contra Costa County, California have exclusive jurisdiction, and both parties consent to that venue.
22. General
These Terms, together with any order referencing them and our Privacy Policy, are the entire agreement between us on this subject. If any provision is held unenforceable, the rest remains in force. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to a successor of your business.
23. Contact
Wihemi Travel, a product of Neat Ledger
Concord, California, United States
will.h@neatledger.co
See also our Privacy Policy.